Work Orders and Invoices
Your maintenance shop’s paperwork can make all the difference between a good outcome and a nightmare. When he contacted me, the owner of a pristine turbonormalized A36 Bonanza seemed obviously frustrated: I manage to fly only 50 to 75 hours a year, but my annual inspections have been running between $8,000 and $12,000 every year despite my low flying time. I think my mechanic is very honest and thorough, but I think he spends about 100 hours doing the inspection. Perhaps he is overdoing it? I asked the owner to fax me his invoices from this shop for the past two years so I could review them. He did, and when I reviewed the invoices, I found them profoundly disturbing. It wasn’t just the totals that bothered me—about $7,000 for the 2008 annual and more than $12,500 for the 2009 annual—but the obscure, perhaps even intentionally cryptic nature of the invoices that made them almost impossible to evaluate. I’ve been looking at maintenance invoices for more than two decades, but these were perhaps the most inscrutable I’ve ever encountered. Let me show you what I mean: This invoice contains an astonishingly detailed description of the work performed that goes on […]