Provocation

It’s a logical question. You see something abnormal in the data and you wonder if your powerplant management triggered or provoked what happened. I’d say about a third of the tickets I work include some form of the question. Another popular question is...

MacGyver

I never watched MacGyver. It’s not like I watched it once and thought it was junk and never went back. I just never watched it. It must’ve been on when I was busy doing something else. But I think it’s cool that his name has entered the...

Hiding in Plain Sight

When I taught in the classroom one of my favorite scenarios was teaching software. Typically I would introduce a concept, give examples of its application in the real world, and then show the students how to do it in the software. Inevitably, in a group of 25...

Sweat the Small Stuff

Years ago my wife got a set of books as a gift. It’s the series devoted to sweating the small stuff in life. I guess the gifter thought she needed help prioritizing. They’re on the bookshelf in her office still shrink wrapped – so much for sweating....

Bang for Your Buck V

I have written about this before, every two years since 2015, and with lots of new clients and some new services since last time, it seemed like a good time for a biennial review. The comedians are fond of saying, “Timing is everything.” I think the quality of the...